Description
Robert Half is currently seeking an experienced IT Support Technician (Level 2) for our client located in Wausau, WI. This is a Direct/Permanent Hire role with our client.
In this role you'll be responsible for providing top-notch technical support to internal and external customers. You'll be experienced in supporting integrated enterprise applications, troubleshooting hardware and software, and keeping users up and running. As this is a client-facing role, you'll be expected to maintain a high-level of customer service, respond to client requests in a professional and urgent manner, and be able to adapt to many different types of users.
This role will require travel to client sites in the Wausau/Stevens Point area. Outside of client travel, you'll be able to work a hybrid flexible schedule.
To be considered you must have a valid driver's license and proof of insurance.
Primary Responsibilities:

• Technical issues involving Microsoft's full suite of business applications and operating systems.
• Hardware and software support, maintenance and updates for desktops, printers, and mobile devices.
• General knowledge hardware and software support for servers.
• General knowledge firewalls, switches, and wireless access points.
• Substantial customer service focus with proven results for client satisfaction.
• Candidates will be required to field incoming requests while working on several items at one time.
• Ability to work with vendors to get customer environment stable.
• Must be able to meet deadlines and effectively communicate issues/solutions.
• Must be able to go on-site to help with the needs of the customer.

Requirements
Education and Qualifications:

• Excellent communication and customer service experience
• Active driver's license and proof of auto insurance
• Windows and/or Apple operating systems
• General Knowledge of Microsoft Exchange (On-Premise and Online)
• General Knowledge of Hypervisor technology (Hyper-V and VMware)
• Understanding of networking including DNS, DHCP, TCP/IP
• Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.

Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.